I sent a letter to them months ago-to ask why my pension had been reduced by £5.45 a week—no answer.
I telephoned to ask –they didn’t know– but would phone me when they did.
I asked for a letter rather than a phone call –no letter.
I sent an email –no reply , so I still don’t know but am managing with £5.45 less per week and I live alone.
6 responses so far ↓
1 trymeimbritish
You need to take a pension out, just to find that out!
2 rain
go to the citizens advise bureau, they will be able to help you and will probably get in touch with the pension service on your behalf.
3 bigdownunderx
See someone at your local C.A.B they will give you free, good advice
4 Pookie
Send a very formal letter of complaint advising them of the situation, the fact that you have requested written confirmation previously and give them a set time, say 7 days to respond or you will be forced to take legal action. That usually wakes them up.
5 It's just a Junk!
Pookie’s answer sounds good to me!……that should wake the idle sods up!
6 Amanda K
Pookie is right except you need to send the letter either recorded delivery or deliver it be hand and get a receipt.
If you can, quote dates you wrote and telephoned and write COMPLAINTS DEPARTMENT in red capitals on the envelope.