After reading through all the questions and complaints here it seems Yahoo doesn’t really care about it’s customers. Do they really think someone will pay money for a service (their premium services) that doesn’t provide any customer service. If you can’t find an answer to your problem already on the FAQ’s pages, you’re screwed. They will send you the same automated response, that either don’t help or pertain to the problem, over and over. They suck. I’m switching and telling all my friends and family to as well, some of whom I brought to Yahoo.

Anyone have alternate e-mail services that actually have live customer service? I’d gladly pay for an e-mail provider that cares and has phone support.
If you read my post, I have contacted their customer service. They have not been able to help me. They won’t even tell me what caused the problem. They send me canned reponses with the info that is already on the FAQ pages – info that doesn’t help, doesn’t relate to the problem, and they can’t even tell me what happened or why I had this issue. I’ve already worked through the FAQ’s and tried their so called solutions. But they fail to resolve the issue.

It’s typical customer support, they follow a flow chart (the same info already posted in the help section. If the problem isn’t contained in the set format, for some reason they won’t kick the problem further up the line to someone who can think outside the box (flow chart), and has the knowledge and skills to help.

Unless your problem is minor or very easy to solve, your out of luck. Make sure anything important in your e-mail account is backed up somewhere else.